Use the "Forgot password" link on the sign-in page. We will email you a one-time link to set a new password — it expires in 30 minutes for security.

Sign in, open Account → Settings, and change the email field. We send a confirmation email to the new address; the change takes effect once you click that link.

Our products are sold exclusively to research institutions, laboratories, and qualified individual researchers who agree to our Research Use Only terms at checkout. All orders must be for laboratory research, not human or animal consumption.

We accept major credit/debit cards and the payment methods displayed at checkout. All transactions are encrypted in transit.

Yes. Every batch is verified for identity and purity by an independent testing laboratory before release. Certificate of Analysis (COA) documents are available on request — include your lot number, found on the vial label.

Our standard release threshold is 99%+ purity by HPLC, with mass spectrometry confirmation of compound identity.

Store unreconstituted (lyophilized) peptides frozen or refrigerated, away from light, until use. Once reconstituted with bacteriostatic or sterile water, most peptides should be kept refrigerated and used within the stability window noted on the product page.

Yes — temperature-sensitive compounds ship with gel ice packs in insulated packaging. We recommend refrigerating vials immediately on arrival.

Domestic orders ship in 1-2 business days via expedited courier to protect cold-chain integrity. International lead times vary by destination — see our Shipping page for details.

We ship to most countries, subject to local import restrictions on research chemicals. It is the buyer's responsibility to confirm that importing research peptides is lawful in their jurisdiction.

Because our products are temperature-sensitive and sold for laboratory use, we cannot accept returns once an order has shipped, except for items that arrive damaged or verifiably defective. See our Returns & Refunds page for the full process.

Our products are sold strictly for in-vitro laboratory research and are not approved for human or veterinary use. By ordering, you certify that you are a qualified researcher purchasing for lawful research purposes only. See our Research Use Only Disclaimer for full terms.